Starhub points expired

Today I just realized that my Starhub points expired yesterday. It is quite a lot of points so I called up Starhub and asked if they can give me back my points. Usually if credit card points, banks will give them back to you. But the guy I talked to initially dun want to give back my points and tell me many things I already know. So I said:"So there IS NO WAY I can get back my points?". The guy keep silence for a while and said:"I can give it back half of the points." So in the end I accept cos actually they can dun give one mah. Haha. Any way, the moral of the story is keep track your points!